Arlington Auto Repair

I came in for a simple emissions test and there was no where to stand inside for the 1.5 hours I had to wait for my car. At the very least, they could have let you sit in your car until it had to go in for service. Also the person performing the emissions test on my vehicle wasn’t wearing a mask. So that was kinda annoying. In the end I did not appreciate how this went down.

Extremely polite and responsive BUT will find thousands of dollars in unnecessary repairs if you get you vehicle inspected there. I completely understand all the great reviews for this shop. They are very interactive, quick, and do to great job “explaining” to you the things that are wrong with your vehicle. At the end of the day, many of these repairs may be unnecessary. I had an older vehicle that I had inspected there, and they told me that the shock absorbers were completely dry /nonfunctional and highly dangerous. Thousand+ dollars later they replaced them and they passed me on inspection. The ride of the vehicle was exactly the same. In retrospect it’s almost impossible to have completely failed shock absorbers replaced without any appreciable difference in the ride of the vehicle. Gave them another chance on a newer vehicle and went for inspection. Again very polite and showed me some wear on a very obscure suspension part, including again that I was in danger. Being suspicious at this point, took the vehicle to two other mechanics who said the car was fine. Don’t feel that you were being held hostage by your inspection. Take your vehicle to another shop and see what they think. I am amazed they have not shown up on a local news station as a scammer. No joke. PLEASE get second opinions. To be fair, they do have free air!

Went to get an inspection, no line, one car being inspected at the time. Took an hour and a half. They have no chair/bench or place to wait. In the meantime technician Pat and a vendor rep were cracking jokes while leaning on my car.

Excellent service!!!

Excellent service and fair pricing!

This place tried to scam my wife who was holding our infant trying to get her Nissan inspected. Quoted over $200 for an engine bracket -- not including labor! The worker kept pressuring her to stay and let them do the repairs without showing her what they were going to repair or how much it would cost. When she decided to wait for the full quote, it was well over $1k to fix a crooked headlight, a single engine bracket and a worn control arm bushing. A very shady business who arbitrarily will fail you for inspection and scam you into forking over thousands for basic repairs! Stay away! UPDATE: The engine bracket ended up not being broken. Shirlington Shell station lied. Also, they charged us twice for the $20 non-refundable inspection fee. Total scam!! UPDATE: I was just thinking back to this incident the other day (I’m writing this additional note a year later), and it made me so mad.